the idea girl says
so the technician shows up and puts a piece of wood with string on my old mattress
what this does is measure how much lower the mattress has indented.
It’s 2 inches shorter than it should be.
When I would lay on the mattress I’d have a piece of wood sticking into my back
the middle of the bed frame
it’s depressed on either side from harry and I sleeping in the middle of the bed
were cuddle bugs lol
we had to show my previous bed’s receipt and argue about the 10 year warranty
this took over 3 months to resolve
you can see the top part of the pillow top mattress has slid over an inch on the edge from WHEre it’s supposed to be
the technician takes a picture of the material tag serial number on the boxspring and mattress set from the brick
the technician takes pictures of the mattress name tag for warranty proof for the brick retail store
serta 10 year warranty issue at the brick retail store niagara falls ontario canada
the idea girl says
after this ISSUE I’ll never ever BUY a SERTA bed
come to find out, many customers have issues with the WARRANTY
this bed is only 3 years old and it fell apart
the pillow top part of the mattress slid off the top of the mattress
They didn’t want to cover the warranty!
The Brick was kind enough to cover the amount of the purchase price which was $486.00
originally this mattress set was $1000 and I got it at 50% off during a promotion!
I figured they would REPLACE a whole new mattress and box spring for the SAME value
They would only warranty the amount paid.
So lucky for me. The first mattress I found was $900 so I would have to pay $400 and I didn’t have the money to do it.
So the rep advised me of a furniture sale in July and I went back and ordered a bed for $500
I ended up paying $66 for a new set
which is very uncomfortable!
I hate my new mattress set. It sucks.
It’s been 3 months and it’s indenting in the middle just like the other one did!
so I’m saving up for another bed… again…
wooden stick with string to measure the depression of the old mattress
measuring old mattress from one corner to the other see the 2 inch gap in string?