the brick mattress warranty issue story

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the brick mattress warranty issue story

the idea girl says

so the technician shows up and puts a piece of wood with string on my old mattress

what this does is measure how much lower the mattress has indented.

It’s 2 inches shorter than it should be.

When I would lay on the mattress I’d have a piece of wood sticking into my back

the middle of the bed frame

it’s depressed on either side from harry and I sleeping in the middle of the bed

were cuddle bugs lol

we had to show my previous bed’s receipt and argue about the 10 year warranty

this took over 3 months to resolve

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you can see the top part of the pillow top mattress has slid over an inch on the edge from WHEre it’s supposed to be

you can see the top part of the pillow top mattress has slid over an inch on the edge from WHEre it’s supposed to be

 

 

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the technician takes a picture of the material tag serial number on the boxspring and mattress set from the brick

the technician takes a picture of the material tag serial number on the boxspring and mattress set from the brick

 

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the technician takes pictures of the mattress name tag for warranty proof for the brick retail store

the technician takes pictures of the mattress name tag for warranty proof for the brick retail store

 

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serta 10 year warranty issue at the brick retail store niagara falls ontario canada

 

serta 10 year warranty issue at the brick retail store niagara falls ontario canada

the idea girl says

after this ISSUE I’ll never ever BUY a SERTA bed

come to find out, many customers have issues with the WARRANTY

this bed is only 3 years old and it fell apart

the pillow top part of the mattress slid off the top of the mattress

They didn’t want to cover the warranty!

The Brick was kind enough to cover the amount of the purchase price which was $486.00

originally this mattress set was $1000 and I got it at 50% off during a promotion!

I figured they would REPLACE a whole new mattress and box spring for the SAME value

Not so!

They would only warranty the amount paid.

So lucky for me.  The first mattress I found was $900 so I would have to pay $400 and I didn’t have the money to do it.

So the rep advised me of a furniture sale in July and I went back and ordered a bed for $500

I ended up paying $66 for a new set

which is very uncomfortable!

I hate my new mattress set. It sucks.

It’s been 3 months and it’s indenting in the middle just like the other one did!

so I’m saving up for another bed… again…

 

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you can see the ripples in the old mattress set

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wooden stick with string to measure the depression of the old mattress

wooden stick with string to measure the depression of the old mattress

 

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measuring old mattress from one corner to the other see the 2 inch gap in string?

measuring old mattress from one corner to the other see the 2 inch gap in string?

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About the idea girl

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